Urgent appointments
If you are unwell and require an urgent appointment, the urgent triage list is open between 8am – 10am Monday to Friday. Please call reception between these times to request a call back. The receptionist will record your preferred contact number and arrange for a doctor to call you back to discuss your situation.
The GP will try to contact you twice in total. You will be asked to give a brief description of what the problem is. The GP will call you back and undertake an assessment of your clinical needs and on the basis of this will agree a plan with you.
Please can we ask that you are able to take the call when the GP calls back and you are available to come down to the surgery at the times the GP offers. We do not offer a walk in service and we request that if you need to be seen urgently, that you phone the practice beforehand and follow the above process.
Routine appointments
If you need to arrange a routine appointment, please call the surgery at 10.30am to arrange a telephone appointment. There will be a set number of appointments available each day, which will be bookable up to a week in advance. If the appointments available have been fully booked, you will be asked by reception to call back on another day convenient to you.
Please note the time slot booked for a telephone consultation may not be the exact time you are called by the GP. If you have booked in a morning slot the GP will try to phone you in the morning. If you have booked in an afternoon slot the GP will try to phone you in the afternoon. The GP will try to call you a couple of times.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often mean you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- use the GP online system – SystmOnline
- phone us on 0115 9855016, Monday to Friday from 8am to 6.30pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are available for patients who never leave the house or are too ill to do so due to an acute illness. Please call before 10am and be prepared to answer a few questions that will allow us to assess the urgency of your request.
It is the doctor’s responsibility to decide the most appropriate place for the consultation to take place.
Evening and Weekend Appointments bookable through your GP practice
Patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ Enhanced Access Service.
Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists, Physiotherapists and Stop Smoking Advisors, in a fully equipped accessible location in Nottingham City Centre.
Opening hours
Monday – Friday: 16:00 – 20:00
Saturday: 9:00 – 17:00
This is not a walk-in service. Appointments are required and will be bookable through the reception team at your own GP practice
Find out more at www.ncgpa.org.uk/gpplus