Appointments

We have tried to design an appointments system that ensures unwell patients are seen quickly and patients with long term conditions are able to plan their visits to the doctor in advance. Appointments are always in short supply. This is a result of shrinking funding together with big increases in the average number of visits each patient makes to their GP each year.

We are trying our best, so please be patient with the reception staff as they try to help you.

How to book online:

You can now book your appointment online, please come down to the surgery to obtain a username and password and provide us with photo ID/birth certificate for each patient that wishes to be registered. To book an appointment online please use this link SystmOnline

Alternatively, to book an appointment with a doctor or nurse of your choice up to 2 weeks in advance, please telephone the surgery on 0115 9855016 or come in to reception.

Urgent 'same day' appointments:

If you are unwell and require an appointment please call reception from 8am. The receptionist will record your preferred contact number and arrange for a doctor to call you back to discuss your situation. We will undertake an assessment of your clinical needs and on the basis of this will agree a plan with you.   

ZERO TOLERANCE  
This medical practice supports the Governments NHS zero tolerance zone campaign for violent or abusive patients.

Home visits
Home visits are available for patients who never leave the house or are too ill to do so due to an acute illness. Please call before 10am and be prepared to answer a few questions that will allow us to assess the urgency of your request. It is the doctor’s responsibility to decide the most appropriate place for the consultation to take place.

CHAPERONES  
Doctors are recommended to have a chaperone with them when undertaking intimate examinations. When the doctor decides this is necessary they will generally ask a member of staff to take his role, or you can bring a friend or relative with you. In these situations you may also request a chaperone yourself; we appreciate that patients often find this comforting.