Appointments

We have tried to design an appointments system that ensures unwell patients are seen quickly and patients with long term conditions are able to plan their visits to the doctor in advance. Appointments are always in short supply. This is a result of shrinking funding together with big increases in the average number of visits each patient makes to their GP each year.

We are trying our best, so please be patient with the reception staff as they try to help you.

See the following link produced by Nottingham City GP Alliance about "why can't I get a GP appointment?" https://www.signpostinghealth.com/healthstreet/ 

How to book online:

You can now book your appointment online, please come down to the surgery to obtain a username and password and provide us with photo ID/birth certificate for each patient that wishes to be registered. To book an appointment online please use this link SystmOnline. If wanting to use the app please download the SystmOnline app by TPP.

Routine Appointments:

Alternatively, to book an appointment with a doctor of your choice up to 2 weeks in advance, please telephone the surgery on 0115 9855016 or come in to reception. Routine appointments are released everyday at 10am, so please call at this time.  

Minor Operations:

You will need to have seen Dr Silcock or Dr O'Connor regarding your problem before being placed on the minor operations list.

Urgent 'same day' appointments:

If you are unwell and require an urgent appointment please call reception from 8am. The receptionist will record your preferred contact number and arrange for a doctor to call you back to discuss your situation. You will be asked to give a brief description of what the problem is. The GP will call you back and  undertake an assessment of your clinical needs and on the basis of this will agree a plan with you.   Please can we ask that you are able to take the call when the GP calls back and you are available to come down to the surgery at the times the GP offers. We do not offer a walk in service and we request that if you need to be seen urgently, that you phone the practice before hand and follow the above process. 

Evening & Weekend Appointments bookable through your GP practice

From March 2018, patients registered at this practice will be able to access additional routine appointments during evenings and weekends through the new GP+ Nottingham City service.

Appointments will be available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours will be:

16:00 – 20:00  Monday – Friday
09:00 – 13:00  Saturday & Sunday

This will not be a walk-in service. Appointments are required and will be bookable through the reception team at your own GP practice from March onwards.

Find out more at www.ncgpa.org.uk/gpplus

Home visits

Home visits are available for patients who never leave the house or are too ill to do so due to an acute illness. Please call before 10am and be prepared to answer a few questions that will allow us to assess the urgency of your request. It is the doctor’s responsibility to decide the most appropriate place for the consultation to take place.

CHAPERONES  
Doctors are recommended to have a chaperone with them when undertaking intimate examinations. When the doctor decides this is necessary they will generally ask a member of staff to take his role, or you can bring a friend or relative with you. In these situations you may also request a chaperone yourself; we appreciate that patients often find this comforting.